Library Usage Survey - Student/General Public - 2008

Bay Mills Community College Library's Team would like your input on library and computing services. We'd appreciate your completion of this survey as it will help us in our evaluation and planning of services. Thank you for your assistance as we seek to improve services here at Bay Mills Community College Library.

Please select the choice that corresponds to your response to each item. If you wish to state any additional comments about the library which are not covered on this form please email us at library@bmcc.edu and add any additional comments on the items related to the BMCC Library or computing issues. IF YOU HAVE NO EXPERIENCE WITH A SERVICE, PLEASE SELECT - NO OPINION. If you are undecided or have had mixed experiences, please mark “neutral.” The seventh choice on the list is intentionally left blank. Please do not select this option.

Each year the library offers some prizes as incentives to library users to fill out this survey. This year the library is offering a $20.00 gift card for Wal-Mart to three lucky people who complete the survey (there will be only three prizes and they will be chosen from all the respondents - both, student, faculty, or general public. The drawing for the gift cards will take place on April 11th 2008. In order to identify your entry for the gift card please type in a five digit number that only you know where the survey asks for a name. We do not want actual names. It is best if the surveys remain anonymous. Type in a number such as 12345 (don’t use this combination) and at noon on the 11th of April the library will post the lucky numbers of the winners on the entrance doors to the library. To verify this is indeed your lucky number you also need to let the library know what the date was you sent the survey to us.

  1. Adequate orientation to BMCC Library's computing resources is provided.

    2. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  2. BMCC Library's computing hardware and software is adequate for my needs.

    3. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or deos not apply
    |

  3. BMCC Library's computing equipment and software is upgraded in a timely manner to meet my needs.

    4. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  4. Percentage of unplanned "downtime" on BMCC Library's computing equipmant is minimal.

    5. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  5. Technical and user support for student computer users across campus is adequate.

    6. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  6. The work stations in the BMCC Library's computing lab meet student needs.

    7. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  7. The number of work stations in the BMCC Library's computing lab meet student needs.

    8. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  8. BMCC Library's computing lab staff is prepared to anticipate the future computing needs of BMCC students and staff.

    9. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  9. The audio/visual and phone services are of high quality.

    10. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  10. Privacy of BMCC Library users is adequately protected.

    11. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  11. Adequate orientation to BMCC Library resources is provided.

    12. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  12. Access to needed research materials is provided.

    13. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  13. Requested materials are available in a timely manner.

    14. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  14. Newly added materials in the BMCC Library collection are adequately publicized.

    15. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  15. The online electronic catalog of the BMCC Library's collection is adequate for my needs.

    16. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  16. BMCC Library staff is of high quality.

    17. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  17. BMCC Library staff responds to requests for information in a timely fashion.

    18. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  18. BMCC Library staff provides knowledgeable responses to requests for information.

    19. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  19. Materials in the BMCC Library are up-to-date and current.

    20. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

  20. The BMCC Library is preparing to meet future needs.

    21. Your answer:
    strongly agree
    agree
    neutral
    disagree
    strongly disagree
    no opinion or does not apply
    |

Name:

Email address:

Class:

NOTE TO THE STUDENT: If the answers are sent successfully, you will see another page come up in the web browser. If you don't see this page, it is possible that an error occurred during transfer and you should either resubmit your answers or notify your instructor.

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